In the event of an any incident, contact SNR Help Desk Center, which is available at portal snr.support or mailing to support@snr.support
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Base (Relevant to all SNR product) |
Advanced (Enhanced) |
Premium |
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| Price |
SLA-BAS-INT |
SLA-ENH-INT Terms discussed in private |
SLA-PRE-INT Terms discussed in private |
| Incident registration | 24/7 | 24/7 | 24/7 |
| Response time | 9/5 |
9/5 | 24/7 |
| First response | the first response within 24 hours from the moment the incident was identified | the first response within 8 hours from the moment the incident was identified |
preliminary approval of communication sessions/work carried out during the working hours of SNR support team, not earlier than 2 working hours |
| Informing clients (help desk) | .svg){kind=icon} |
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| Assistance in remote diagnostics of equipment by the client | |
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| Technical consulting of customers on issues of equipment operability | |
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| Provision of software updates at the request of the customer (if possible) | |
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| Analysis of client hardware configuration for possible errors | |
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| Recommendations for setting up equipment according to customer needs | |
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| Provision of documents on equipment configuration at the request of the client | |
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