| Base | Advanced (Enhanced) | Premium | |
| Price | SLA-BAS-INT 0% from the cost of equipment |
SLA-ENH-INT 15% from the cost of equipment |
SLA-PRE-INT 25% from the cost of equipment |
| Response time | 9*5 the first response within a day from the moment of creation of the application |
9*5 the first response within 8 hours from the moment of creating the application |
24*7 preliminary approval of communication sessions/work carried out during the working hours of NAG LLC, not earlier than 2 working hours. |
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| Assistance in remote diagnostics of equipment by the client | |
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| Technical consulting of customers on issues of equipment operability | |
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| Provision of software updates at the request of the customer (if possible) | |
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| Analysis of client hardware configuration for possible errors | |
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| Recommendations for setting up equipment according to customer needs | |
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| Provision of documents on equipment configuration at the request of the client | |
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In the event of an incident, contact SNR Help Desk Center, which is available at nag.support or mailing to support@snr.global